A study of Customer Experience/Customer Experience Management: Towards Conceptualisation and Evaluation of Transformative Financial Services

Sithole, Nkosilathi

doi:10.26181/19670919.v1

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A study of Customer Experience/Customer Experience Management: Towards Conceptualisation and Evaluation of Transformative Financial Services

thesis

posted on 2022-04-28, 05:06 authored by Nkosilathi SitholeNkosilathi Sithole

Submitted in total fulfilment for the degree of Doctor of Philosophy to the Department of Economics, Finance and Marketing, La Trobe Business School, College of Arts, Social Sciences and Commerce, La Trobe University, Victoria

History

School

La Trobe Business School

Center or Department

Department of Economics, Finance and Marketing

Thesis type

Ph. D.

Awarding institution

La Trobe University

Year Awarded

2021

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