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Working well strategies to strengthen the workforce of the Indigenous primary healthcare sector.pdf (724.66 kB)

Working well: Strategies to strengthen the workforce of the Indigenous primary healthcare sector

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journal contribution
posted on 2021-06-02, 01:03 authored by C Jongen, J McCalman, Sandra Campbell, R Fagan
Background: The capacity of the Indigenous primary healthcare (PHC) sector to continue playing a crucial role in meeting the health needs of Aboriginal and Torres Strait Islander Australians is in large part reliant on the skills, motivation and experience of its workforce. While exhibiting many workforce strengths, the sector faces significant challenges in building and maintaining a strong and stable workforce. Drawing on data from one Aboriginal Community Controlled Health Service (ACCHS), this study reports what is working well and what could be improved to strengthen the Indigenous PHC sector workforce. Methods: Using grounded theory methods, interviews with 17 ACCHS staff from a range of organisational positions were transcribed, coded and analysed. This paper focuses on the strategies identified that contribute towards strengthening the Indigenous PHC workforce. Results: Four overarching strategies for Indigenous PHC workforce strengthening were identified. These were Strengthening Workforce Stability, Having Strong Leadership, Growing Capacity, and Working Well Together. A range of enabling factors at the macro, community, organisational and individual levels were also identified. Conclusion: Indigenous PHC services are already implementing many important workforce-development strategies that are having a positive impact on the sector. There are also several persistent challenges which need to be addressed through action at organisational and structural levels. Approaches to workforce strengthening in Indigenous PHC should be tailored to local needs to ensure they address the unique workforce challenges experienced in different contexts.


The study was funded by the Lowitja institute. Lowitja did not play any role in the design of the study or collection, analysis, and interpretation of data or in writing the manuscript.


Publication Date



BMC Health Services Research





Article Number





Springer Nature



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