Open Access. The published version of this work has been reproduced here with permission provided by the Chief Executive Officer for Adult Learning Australia. This article may be downloaded for personal use only. Permission to reproduce this article must be sought from Adult Learning Australia. This article was first published in the Australian Journal of Adult Learning, 48(1): 93-107, 2008. More information about this publication may be found at https://ala.asn.au/publications/. Copyright (2008) Adult Learning Australia.