Impact of Intermediary and Seller Trust on Consumer Repurchase and E-WOM Intentions: Demographics Moderating Trust Transference
journal contributionposted on 03.05.2022, 07:16 by Arifur RahmanArifur Rahman, Tanvir AhmedTanvir Ahmed, Ali Imran Daiyan, Md Abdullah Al Mamun
This study investigates the impact of intermediary and seller trust on consumers' repurchase intention and electronic word-of-mouth (e-WOM) intention. A total of 337 consumers with online-buying experience were surveyed using a self-administered questionnaire. For the research purpose, a model was developed and tested using the PLS-SEM technique. In this instance, trust in a competent intermediary is formed on perceived benevolence and integrity. The moderating roles of demographics and purchase frequency were tested using a multigroup analysis. The results strongly support the research model, indicating that: (1) trust in competent intermediaries has a significant influence on consumers’ repurchase and e-WOM intention; (2) trust in consumer electronics (CE) sellers has an influence on repurchase intention but not e-WOM intention; and (3) age, gender positively affect the trust transference process, while purchase frequency affects e-WOM intention. This research presents new theoretical and managerial implications for online electronics marketing.
JournalJournal of Electronic Commerce in Organizations: the international journal of electronic commerce in modern organizations
PublisherIGI Global Publishing
Rights Statement© 2022. This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.
BusinessBusiness & EconomicsCompetent IntermediariesConsumer Electronics SellersDETERMINANTSDYNAMIC NATUREE-COMMERCEElectronic CommerceElectronic Word-of-Mouth (e-WOM)EWOMGENDER-DIFFERENCESONLINE MARKETPLACESPERCEIVED RISKPLS-SEMREPEAT PURCHASE INTENTIONRepurchase IntentionsSATISFACTIONSocial SciencesTrustWORD-OF-MOUTHInformation Systems