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Chatbots and robots: a framework for the self-management of occupational stress

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posted on 2023-11-28, 01:11 authored by Akihiro YoritaAkihiro Yorita, Simon EgertonSimon Egerton, Carina ChanCarina Chan, N Kubota
We have developed a stress management framework aimed at helping healthcare professionals manage occupational stress. A chatbot is used to gather pertinent information from a user through regular conversation which is processed via a fuzzy inference model to derive their level of occupational Comprehensibility, Manageability, Meaningful and overall occupational Sense of Coherence (SOC). This analysis feeds into a Peer Support model which selects the best intervention aimed at enhancing a user’s stress-coping abilities and reducing their levels of occupational stress. A trial has been conducted with working adults, and the results were examined using a questionnaire supported by Technology Acceptance Model, which showed that the chatbot could recognize the user's SOC, but left a challenge: few users wanted to continue using it in their daily lives.

Funding

This work was partially supported by Japan Science and Technology Agency (JST), Moonshot R&D, with Grant Number JPMJMS2034.

History

Publication Date

2023-12-01

Journal

ROBOMECH Journal

Volume

10

Article Number

24

Pagination

15p.

Publisher

Springer Nature

ISSN

2197-4225

Rights Statement

© The Author(s) 2023. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.

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