Can artificial intelligence and online dispute resolution enhance efficiency and effectiveness in courts
journal contributionposted on 11.02.2021, 04:29 authored by John ZeleznikowJohn Zeleznikow
The growing rise in the number of self-represented litigants has negative implications for both the court system and access to justice. The expanding use of Artificial Intelligence and the World Wide Web has led to the development and use of Online Dispute Resolution. In this article, we investigate a number of systems in Australian Family Law that enhance Alternative Dispute Resolution and Access to Justice. We discuss how a hybrid system that incorporates advice about Best Alternatives to Negotiated Agreements (BATNAs) and potential trade-offs as well as allowing online communication can enhance access to justice.