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The MyHealthRecord System in General Practices: Steps Towards Adoption Sustainability

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conference contribution
posted on 2022-05-03, 03:14 authored by Urooj Raza KhanUrooj Raza Khan, Christopher Pearce

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Digital health systems such as MyHealthRecord (MyHR) are aimed at enabling the accessibility of health records whenever and wherever, assisting users in making more informed decisions about patient care. This research  explored MyHR adoption (Victoria) and user views/ experiences in general practice organisations (GPO). Although adoption of MyHR in GPO was encouraged in July 2016, system use was limited, adapting ad-hoc procedures mostly to satisfy funding criteria. This paper brings recommendations for GPO and policy makers, referring to lessons from GP computerisation. The adoption triangle theory was contextualised, encapsulating three main themes: (1) To understand and identify ‘needs’ of GPOs/patients, promoting cultural shift among GPOs and the community; (2) ‘Enhance support’ to address these needs, including three themes related to users and GPO engagements, and a formal change-management approach; (3) ‘Review incentive’ to increase system education and interaction, hence increasing the likelihood of adoption sustainability.  


Publication Date






Place of publication

Illinois, USA


11p. (p.126 - 136)

Name of conference

30th Australiasian Conference on Information Systems (ACIS)


Perth, Australia

Starting Date


Finshing Date


Rights Statement

© 2019 authors. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.