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The MyHealthRecord System Impacts on Patient Workflow in General Practices

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conference contribution
posted on 03.05.2022, 02:49 authored by Urooj Raza KhanUrooj Raza Khan, TA Zia, C Pearce, K Perera
Digital health is widely believed to have vast potential in improving patient care. MyHealthRecord (MyHR) is a digital health information system which enables Australian citizens to access their health information centrally, making it available anywhere, at anytime. The aim of this study is to explore the adoption of MyHR in general practices in Victoria and understand its impacts. A qualitative case study research method was used to underpin this investigation. Ten general practices were engaged where MyHR was implemented/used. Detailed interviews with MyHR implementers were held and GPs were engaged in short interviews. Twenty observations were made during GP/patient consultations for health summary uploads. Findings indicate that the practice incentive payment (PIP) funding policy change encouraged the use of MyHR, but the adoption was limited to satisfy funding criteria. Change management was often extemporised. Health summary upload was a quick and easy process but was influenced by clinical system data quality and GP familiarity with the system. Community awareness and GP interest in MyHR was lacking. The conclusion is that MyHR was not well integrated in general practices nor the community. As a result, an improved engagement approach between healthcare organisations, the MyHR system operator and Australians is required.

History

Publication Date

08/08/2019

Proceedings

Studies in Health Technology and Informatics

Publisher

IOS Press BV

Place of publication

Netherlands

Volume

266

Pagination

6p. (p.162-167)

ISBN-13

9781643680064

ISSN

0926-9630

Name of conference

27th Australian National Health Informatics Conference (HIC 2019)

Location

Melbourne, Australia

Starting Date

12/08/2019

Finshing Date

14/08/2022

Rights Statement

This book is published online with Open Access and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).